Partnership Card

Contact us

Important phone numbers

Partnership Card Customer Services:

0345 300 3833

(Lines are open 24 hours, 7 days a week)

Partnership Card application queries:

0345 300 3830

(Lines are open Monday to Saturday 9am-6pm)

Partnership Card lost & stolen cards:

0800 015 0914 or +44 121 214 5732 (outside the UK)

(Lines are open 24 hours, 7 days a week)

Textphone number (for hard of hearing)

0121 265 3051

(Lines are open 24 hours, 7 days a week)

To request large print or Braille or on audio:

0345 300 3833

(Lines are open 24 hours, 7 days a week)

To speak to a fraud advisor:

0345 300 3898

(Lines are open Monday to Friday 8am-9pm and weekends 8am-6pm)

If you have money worries:

0345 604 6519

(Lines are open Monday to Thursday 8am-9pm, Friday 8am- 6pm and Saturday 8.30am-4pm)

Please note: Calls to telephone numbers starting 0345 are charged at the same rate as standard UK landlines. Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.

John Lewis Financial Services Limited will never ask you for your internet ID or password in an email. Never disclose this information to anyone.

Got a question? Send us a secure message.

Its easy to contact us securely with any queries you may have about your Partnership Card. Simply complete the following message form and we'll be in touch soon.

Complaints

If you have a complaint about Partnership Card then it is important that you contact us about it first.

You can contact us in any of the following ways:

By Phone:

Call Customer Service: 0345 300 3833 (overseas: +44 121 214 5732)

Textphone: 0121 265 3051

Lines are open 24 hours, 7 days a week. Calls may be monitored and/or recorded for security and service improvement purposes.

Please note: Calls to telephone numbers starting 0345 are charged at the same rate as standard UK landlines. Call charges vary depending on who your telephone provider is. If you're unsure, it's best to contact them directly for their latest call charges.

Write to us at:

Partnership Card Services
Customer Complaints Team
PO BOX 5140
Coventry
CV3 9ES

We recommend you do not send us information such as account details, but please provide your name, address and post code and preferred contact telephone.

On receipt of your complaint, we will fully investigate all the issues raised and aim to resolve matters for you as quickly as possible, either by talking with you or by writing to you.

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