Partnership Card

Privacy & Security

This Privacy Statement sets out our current policies about how your personal and financial information is dealt with and demonstrates our commitment to your privacy. We may change the content or services found on our site at any time without notice, and consequently our privacy policy may change at any time in the future. You agree to revisit this page regularly and your continued access to or use of this site will mean that you agree to any changes.

For essential information about using our website, please read the legal information provided.

Complete Privacy

We believe your private information should remain just that.

It is stored on a computer and guarded both physically and electronically by our 24-hour surveillance system, which has been designed to be one of the most secure around. You can access and manage your Partnership Card account online using a personal computer (PC) or Apple Mac.

We support the following browsers and operating systems:

Browsers

  • IE : 10 & 11 ( IE 9 not fully compatible)
  • Chrome : 48.0.0
  • Firefox : 44.0.2
  • Safari : 9.0.3

Operating Systems

  • Windows 7, 8 and 10
  • Mac OSX 10.8

For further details, please take a look at our FAQs pages.

Public areas

Public areas onsite are those that can be viewed without you having to log into your account. These also exclude the full Special Offers page - which requires you to enter the first 6 digits of your Partnership Card number to be viewed.

When using the public portion of the site you are not required to provide us with any personal information and we do not monitor or collect any personally identifiable information from you on your use of the public portions of the site. We may track the number of users who visit areas of the site, but this tracking will not identify you.

We may also record the location of your computer on the internet for systems administration and trouble-shooting purposes and to report aggregate information.

Personal Information

If you provide us with certain up-to-date data about yourself, such as applying for a credit card, we will handle that data in accordance with the Data Protection Act 1998.

We maintain strict security standards and procedures to prevent unauthorised access of your data by anyone, including our staff. We use secure technologies including data encryption, firewalls and server authentication to protect the security of your data. All our Group companies, staff and third parties who provide our support services are required to observe our privacy standards and allow us to audit them for compliance.

John Lewis Financial Services Limited and companies in the John Lewis Partnership will never release your personal details to any company outside the John Lewis Partnership for mailing or marketing purposes.

What are cookies?

Cookies are pieces of information that a website transfers to your computer's hard drive for record keeping purposes. Cookies can make the internet more useful by storing information about your preferences on particular sites and enabling website owners to provide more useful features to their users. Cookies contain no name or address information or any information that will enable anyone to contact you via telephone, email or any other means.

Most web browsers are initially set to accept cookies but if you prefer you can set your browser to disable cookies or inform you when they are set. However, given that we may sometimes use cookies you may not be able to take full advantage of our website if you disable them.

Our web pages use tracking technology to enable us to count users who have visited certain pages on our website. We do not use tracking data to access your personal information and it is simply a tool we use to analyse which web pages customers' view, in an aggregated manner. If you prefer us not to collect any such information, simply set your browser to disable cookies. Information on how to disable cookies can be obtained by referring to your browser help function, often found in the menu at the top of the screen.

Third Party

We sometimes work with third parties to research certain usage and activities on our website on our behalf. No personal information about you is shared, however in the course of conducting this research these third parties may place a unique cookie on your browser.

Your questions

If you have any questions regarding privacy issues, please call Partnership Card services on 0345 300 3833 lines are open 24 hours, 7 days a week. To ensure the accuracy of our conversation and to help us to continually improve our service and in the interest of security, we may monitor and/or record your telephone calls with us.

Safe Shopping Promise

You will not be liable for any fraudulent use of your Partnership Card™, or card number, on the internet. You are covered if:

  • you or your additional cardholder give your card details to a retailer and they use it for transactions that you have not authorised
  • you or your additional cardholder uses your card on the internet and the shop/merchant takes that card number from the internet site and uses it fraudulently outside the internet

However, you will not be covered if:

  • you or your additional cardholder give your card details to a friend and they use it
  • the card is used fraudulently with your knowledge

Online and phone crime

How can Online and Phone crime affect you?

It's an unpleasant fact that you're always vulnerable to online and phone crime. From having your identity and financial information stolen and your computer damaged through viruses or used to attack other people's computers to being hit with spam or scam emails. Criminals can also trick you into handing over personal information or hack into your wireless network for fraudulent purposes.

There are a number of areas we need to look at when preserving our security:

  • How can I safeguard my personal details?
  • How can I ensure my computer is secure?
  • How can I protect my personal details over the telephone?
  • Is there anything else I can do to protect myself from fraud?

How can I safeguard my personal details?

Beware of 'phishing', this involves receiving emails that carry links to websites that attempt to acquire your personal information like account numbers, PIN number or CVV number (the security number on the reverse of your debit/credit card), for illegal purposes. John Lewis Financial Services Limited will never ask you for your internet ID or password in an email. Never disclose this information to anyone.

Banks and most organisations will not use email to request personal information. If you receive an email you think is suspicious you should not reply to it, or follow any of the links within. Instead log out and type in the full website address to ensure you are on the correct site.

Before entering any personal or card details online you should ensure the website is secure. Look for 'https://www...' at the beginning of the website address (the 's' standing for secure) of any page asking you for personal or credit card details, together with a small image of a locked padlock or unbroken key in the bottom right of the window frame of the browser.

Don't be fooled by a padlock that appears on the web page itself - it's all too easy for someone to copy the image of a padlock without having the security certificate that goes with it.

How can I ensure my computer is secure?

Always keep your computer passwords safe. Ideally you should change them regularly, they should be difficult to guess and never be written down. Always keep your anti-virus and firewall software up to date.

Take extra care when using a computer other than your own, such as a friend's or a computer at an internet cafe.

Remember not to leave your computer unlocked if there is any personal information displayed on your screen.

It is good practice not to always use your machine in administrator mode as this lets anyone breaking into your computer use your greater permissions to tamper with your machine. Use a user account for day to day usage.

When disposing of a computer always safeguard your personal information that might be stored on the machine by ensuring that the hard drive is destroyed.

How can I protect my personal details over the telephone?

Fraudsters may also attempt to steal your personal or financial details by calling you on the telephone. The most likely methods involve a caller purporting to be from a bank, consumer group or retailer. The caller will ask for confirmation of personal details, possibly for a refund or an update of records; this will normally involve getting, personal, card or bank details. If you receive a call from Partnership Card and you want to make sure you are genuinely speaking to Partnership Card you can always end the call, and then call us back using the telephone number featured on the web site.

Is there anything else I can do to protect myself from fraud?

Check your debit/credit card statements regularly and contact your card issuer immediately if you see any irregular transactions.

Make sure you keep your contact details up to date with your debit or credit card company, in case they need to contact you with regard to a transaction. If you're concerned about the security of your debit or credit card you might want to contact your card provider to see if they provide card protection. For further free expert advice and a glossary of useful terms log on to www.getsafeonline.org.

To top of this page